CCMA ActiveX Controls 7.0

CCMA ActiveX Controls by Nortel

CCMA ActiveX Controls are a set of browser components used by Nortel’s Contact Center Manager Administration (CCMA) to deliver interactive pages in Internet Explorer. They enable rich, in‑browser functionality for monitoring and administering contact center environments, including real‑time views and historical report display within the CCMA web application.

Key points:

• Purpose: Provide the interactive UI elements CCMA needs for web‑based administration, monitoring, and reporting.
• Functionality: Real‑time dashboards for agents/queues/skillsets, historical report viewing, chart and grid rendering, printing, and export to common file formats.
• Typical users: Contact center supervisors, administrators, and analysts accessing the CCMA site on the corporate network.
• Deployment: Usually installed on first use from the CCMA server or via enterprise software distribution; requires appropriate permissions to install and run signed ActiveX controls.
• Compatibility: Windows OS with Internet Explorer (or IE mode in Microsoft Edge) and network access to the CCMA server.
• Notes: Originally developed by Nortel; the technology is legacy, and modern browsers may restrict or block ActiveX, so use is generally limited to managed workstations or IE‑mode environments.

CCMA ActiveX Controls is developed by Nortel. The most popular version of this product among our users is 7.0.